Returns

We believe in telling you exactly what you're getting, before you ever click buy.

Every piece at Vintage Vibes is vintage, antique, or one-of-a-kind — so before anything goes up for sale, we photograph it from every angle and document every flaw, honestly. What you see is what you get. That openness is the whole idea: no surprises, no fine print, no “well, the listing didn’t mention that.” The truth is at the top of the page, not buried at the bottom.

Because of that, here’s our policy in one honest breath.

The short version

We don’t accept returns — no in-store returns, and no mail-back returns. Every sale is final.

The one exception: if your item arrives broken from shipping, we’ve got you. That’s the situation we plan for, and we’ll make it right.

Why no returns

Our pieces are one-of-a-kind. When one sells, it’s gone — there’s no second identical one on a shelf in the back. We price things fairly, describe them plainly, and show you every scuff, chip, and patina up front so you can decide with your eyes wide open. Buying vintage means buying something with a little history already in it, and we’d rather be honest about that history than pretend it away.

Documented before it ships — both sides covered

Two sets of photos protect you and us on every order:

Before the sale, we photograph each item from every angle and capture every existing defect. That’s your record of exactly what the piece looked like when you bought it.

Before we seal the box, we take a “proof of shipment” photo of your item packed inside, as a courtesy. That’s the record of the condition it left us in.

So if something happens in transit, there’s no guesswork about when or where — the before-and-after is already on file.

If your item arrives damaged

Here’s the honest truth: we photograph every item’s condition and exactly how it’s packed before it ships — but once the box leaves our hands, what happens in transit or at the post office is out of anyone’s control. The good news is this is the one thing we plan for, and here’s exactly how we’ve got you covered.

If your piece arrives damaged from shipping, just take these four steps:

Keep the item and all the packaging — the piece, the box, and every bit of packing material, exactly as it arrived. (We know it’s tempting to toss the broken bits, but the claim depends on them.)
Photograph the damage right away — the damage up close, plus the box inside and out, while everything is still exactly as it arrived.
Contact us within 3 days of delivery — call or text 843-879-9529 or email vintagevibesonmain@gmail.com, and send us your photos.
We take it from here. We file the USPS claim using our proof-of-shipment photos alongside yours, and we make it right — in most cases a refund, since one-of-a-kind pieces usually can’t be replaced with an identical one.

You’re never left proving anything alone — our before-and-after photos back your claim every step of the way.

Optional shipping protection

Antiques are fragile by nature, and shipping is never risk-free — so at checkout you’ll have the option to add shipping protection to your order. It’s a simple opt-in add-on: check the box to fully cover your piece against damage or loss in transit, or leave it unchecked knowing our all-sales-final policy. Either way, you decide with the full picture in front of you.

(Every order already ships with carrier coverage up to $100 built in. The opt-in protection adds cover on top of that — especially worth it on higher-value or extra-fragile pieces.)

A note on furniture

Furniture is local pickup only — it never goes in a shipping box. You’ll collect it in person and can look it over right there before it leaves the shop, so the shipping-damage question simply doesn’t come up. See the Furniture page for details.

Questions about a specific piece before you buy? That’s what we’re here for. Call or text 843-879-9529, email vintagevibesonmain@gmail.com, or come see us on Main Street — we’d rather answer everything up front than have you wonder.

Enter as a customer, leave as a friend.